Why proof of delivery matters
Proof of delivery (POD) is the record that confirms a delivery happened. When, where, who signed for it. Without it, you're exposed to disputes, chargebacks, and invoices customers refuse to pay.
Digital proof of delivery software swaps the paper note for a timestamped photo, signature, and GPS pin the customer can't talk down.
Capture proof at the doorstep
Drivers capture signatures, photos, and the GPS pin on their phone the moment the goods land. The record builds itself and can't be edited later.
- Customer signs on the driver's phone
- Photo of the goods at the doorstep
- Timestamp and GPS location recorded with the drop
- Evidence stored in the cloud, not on the driver's phone
- Pull up any delivery record from your laptop
Digital signatures
Customers sign on the driver's phone or tablet at the doorstep. No paper note to lose.
Photo evidence
Drivers photograph the goods on arrival. The image attaches to the delivery record.
Timestamped records
Every delivery is stamped with the time it was completed. No editing the record after the fact.
GPS location capture
The exact GPS coordinates of each drop sit on the record alongside the photo and signature.
From delivery to invoice
Drivers and deliveries on one dashboard
See where every driver is and the status of every delivery without picking up the phone.
Live driver tracking
See where every driver is on a live GPS map.
Delivery status updates
Watch each delivery move from dispatch to complete on the dashboard.
Customer visibility
Customers see their own delivery status, so they stop ringing the office.
Delivery to invoice
Tap a completed delivery and Love Invoicing builds the invoice for you.
What digital POD does for your business
Disputes resolved faster, invoices out sooner, and a paper trail you can actually find.
Win the dispute conversation
Timestamped photos, signatures, and GPS data settle the question of whether goods arrived.
Catch problems before they grow
Live tracking and clear records mean a failed delivery is resolved before it becomes a chargeback.
Invoice the same day
Convert a finished delivery into an invoice without retyping the customer or the line items.
Proof of delivery, answered
The questions delivery businesses ask us most often.
- What is proof of delivery?
- Proof of delivery (POD) is documented confirmation that goods reached the customer. Traditionally it was a signed paper docket; now it is usually a timestamped photo, a GPS location and a digital signature captured on the driver's phone. Electronic proof of delivery (ePOD) replaces the paper trail entirely.
- Is a photo valid proof of delivery?
- A photo on its own is weak evidence. What holds up in a dispute is the combination: the photo of the goods, the time the drop was completed, the GPS coordinates of where it happened and a signature where one was taken. Love Invoicing captures all four against one delivery record.
- What is the difference between POD and ePOD?
- POD is the concept — evidence that goods arrived. ePOD is the electronic version: captured on a device rather than a paper docket, timestamped automatically, and stored against the delivery so it can be produced months later without digging through a folder in the van.
- How does proof of delivery help with chargebacks?
- Most chargebacks turn on whether the goods arrived. A timestamped photo, GPS coordinates and a signature answer that question in one screen, which usually ends the conversation rather than starting a week of emails between the office and the customer.
- How much does proof of delivery software cost?
- Deliveries and proof of delivery are included on every plan, alongside inventory — plans differ by seat count only. Solo covers one seat, Team Short six, and Team Long sixteen, with Enterprise priced around your team. Every plan starts with a 30-day free trial and no card is required. Current rates are on the pricing page.
Explore related pages
Delivery Tracking
Track drivers and deliveries in real time.
Features
Explore all invoicing and job management features.
Inventory Software
Track stock and manage inventory for small businesses.
Job Management
Schedule, assign, and track jobs for your team.
Pricing
Simple, transparent pricing with a free trial.
vs Xero
Compare Love Invoicing with Xero.