Love Invoicing Ltd respects your privacy and is committed to protecting personal data in accordance with applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use our platform.
1. Who we are
Love Invoicing Ltd
Company Number: 16938438
Registered in England and Wales
Email: contact@loveinvoicing.com
For the purposes of data protection laws, we act as:
- Data Controller for account and platform usage data
- Data Processor for customer data that you upload to the platform
2. Scope of this policy
This policy applies to:
- Website visitors
- Account holders
- Users of the Love Invoicing application
- Business customers using our SaaS platform
3. Personal data we collect
3.1 Account information
- Name
- Email address
- Password (encrypted)
- Business name
- Billing details
- Subscription information
3.2 Business & customer data (uploaded by you)
- Customer names, addresses, contact details
- Invoice details, quotes, line items, tax information, notes
- Media files (photos, voice notes)
You remain the controller of this data.
3.3 Transaction & usage data
- Log files, IP address, device information, browser type
- App activity, feature usage
3.4 Payment data
We do not store or process card information. Payments are processed directly by Stripe.
3.5 Cookies & tracking
We may use authentication cookies, functional cookies, and analytics tools. Where required by law, we request consent.
4. Legal basis for processing (UK/EU GDPR)
We process personal data on the following lawful bases:
- Performance of a contract
- Legitimate interests (platform security, service improvement)
- Legal obligation
- Consent (where required)
5. How we use your data
We use data to:
- Provide and maintain the platform
- Process subscriptions
- Deliver invoices and communications
- Provide customer support
- Improve product functionality
- Ensure platform security
- Comply with legal obligations
We do not sell personal data.
6. International data transfers
Your data may be processed in countries outside your country of residence.
Where required, we rely on:
- UK International Data Transfer Agreements (IDTA)
- EU Standard Contractual Clauses
- Adequacy decisions
- Contractual safeguards
7. Data retention
We retain personal data:
- For the duration of your account
- For up to 30 days after account deletion (unless legally required longer)
- As required for legal, tax, or compliance purposes
8. Data security
We implement appropriate technical and organisational measures, including:
- TLS encryption in transit
- AES-256 encryption at rest
- Role-based access controls
- Row Level Security (RLS)
- Secure infrastructure providers
9. Your privacy rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Data portability
- Lodge a complaint with a supervisory authority
UK users may complain to the Information Commissioner’s Office (ICO). We do not sell personal information.
To exercise rights, contact: contact@loveinvoicing.com
10. Children’s data
Love Invoicing is not intended for individuals under 18. We do not knowingly collect children’s personal data.
11. Third-party service providers
We may use trusted third-party processors including:
- Stripe (payment processing)
- Supabase (database hosting)
- Resend (email delivery)
- SendGrid (transactional email)
These providers process data under contractual safeguards.
12. Your responsibilities as a business user
If you upload customer data, you are responsible for:
- Obtaining lawful basis to process that data
- Providing privacy notices to your customers
- Complying with local data protection laws
Love Invoicing acts as your data processor for such information.
13. Data deletion
You may:
- Delete individual records in-app
- Request full account deletion
Deletion requests are permanent and irreversible.
14. Changes to this policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notification. Continued use of the Service constitutes acceptance.
15. Contact
For privacy-related inquiries:
Email: contact@loveinvoicing.com