This page explains how to delete your Love Invoicing account, provided by Love Invoicing Ltd. You can delete it yourself in the Love Invoicing app or on the web, or ask us to do it for you.
1. Delete your account in the Love Invoicing app
On Android or iPhone:
- Open the Love Invoicing app and sign in.
- On the Home screen, tap your profile picture (your initials) in the top-right corner.
- Tap Settings.
- In the Account section, tap Delete Account.
- Tap Delete to confirm.
2. Delete your account on the web
- Sign in at app.loveinvoicing.com.
- Open Settings, then the Account & Subscription tab.
- Click Delete Account and confirm.
3. Ask us to delete it
If you can’t sign in, email contact@loveinvoicing.com from the email address on your account, with the subject “Delete my account”. We may ask you to confirm your identity before we delete anything.
4. Love Invoicing Team accounts
Love Invoicing Team accounts (employees, field workers and drivers) are created and managed by the employing business. To delete one, ask your organisation’s administrator, who can remove it, or email contact@loveinvoicing.com and we will arrange it with your employer.
5. What we delete
When you delete your account, we delete:
- Your account information — name, email address, password and business profile
- Your business and customer data — customers, invoices, quotes, jobs, deliveries, notes, photos, signatures and other media
- Location records attached to your jobs and deliveries
- Device push notification tokens
This data is removed from our systems within 30 days of your request, unless we must keep some of it for longer (see below).
6. What we keep, and for how long
- Records we are legally required to keep, for example for tax, accounting or legal compliance, are kept only for as long as the law requires.
- Card payments you took with Love Invoicing are processed by Stripe, which keeps its own transaction records under its own privacy policy.
- Subscriptions bought through the App Store or Google Play are managed by Apple or Google. Deleting your account does not cancel them — cancel the subscription in your App Store or Google Play account settings.
- If you allowed ad measurement in the app, app events already sent to Meta are held by Meta under its own data policy.
7. Delete some of your data without deleting your account
- Delete individual records, such as customers, quotes, jobs and draft invoices, in the app or on the web at any time.
- Stop sharing app events with Meta by turning off Settings → Preferences → Ad measurement in the app.
- For anything else, email contact@loveinvoicing.com and tell us what you would like deleted.
Deletion is permanent and cannot be undone. For more on how we handle your data, see our Privacy Policy.