SERVICE STATUS
Something not working?
We don't run a public live-monitoring feed yet. If part of Love Invoicing isn't behaving, these checks fix most problems in a minute, and anything else comes straight to the team.
Try these first
- Refresh the page or close and reopen the app. Most hiccups clear on a fresh load.
- Check you are on the latest version of the app from the App Store or Google Play.
- Try another connection. On site, a weak mobile signal is the most common cause of a stuck upload.
- If a customer cannot pay by card, ask them to try another browser before assuming the payment link is broken.
Still stuck? Tell us
Email contact@loveinvoicing.com with what you were doing, the device you were on and a screenshot if you can grab one. The more detail you send, the faster we can reproduce it.
What makes up the platform
Knowing which part has stopped helps us fix it faster. Love Invoicing runs as six connected services:
- Web app
- app.loveinvoicing.com — quotes, jobs, invoices and settings.
- Mobile apps
- Love Invoicing for iOS and Android, used by owners and office staff.
- Card payments
- Online invoice payments, processed by Stripe.
- Email delivery
- Invoices, quotes, reminders and account emails.
- GPS tracking
- Live job and delivery locations on the map.
- PDF generation
- Invoice, quote and proof-of-delivery documents.
For how-to questions rather than faults, the help centre is quicker.